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FAQ

PAYMENT & PRICING

 

ARE ONLINE AND IN-STORE PRICES THE SAME?

Yes. Our bornfreecycles.com and in-store prices are always identical.

 

WHICH PAYMENT METHODS ARE ACCEPTED AT BORN FREE CYCLES?

We accept the following payment methods online: 
VISA, MasterCard, American Express and Paypal

We accept the following payment methods in store:
Visa, MasterCard,Cash, Born Free Cycles Gift Cards. All of our prices are in American Dollars. 

Currently, our systems won’t allow for you to redeem a Born Free Cycles Gift Card online, but we’re working on it! In the interim, please call us at 1-818-569-3737 or send us a message and we’d be happy to redeem your Born Free Cycles Gift Card for your order.

 

SALES TAXES

Born Free Cycles collects sales tax for products ordered on this website for California residents only. The rate of sales tax for California residents is 9% and that will apply to an order dependent on the delivery address of the order. 

 

INVENTORY AVAILABILITY

 

DOES THE ONLINE STORE CARRY THE SAME ITEMS AS YOUR BURBANK RETAIL STORE?

Items arrive to our Burbank retail store first; therefore sometimes an item may sell out in store before being made available to order online. If you saw something in the retail store that you can’t find on our website, give us a call at 1-818-569-3737 or send us a message and we will try to track the item down for you.

 

I SAW SOMETHING ONLINE EARLIER THAT I CAN NO LONGER FIND ON THE WEBSITE. WHAT HAPPENED?

It is possible that the item has been removed from the site due to stock levels or a change in season. Send us a message describing what you are looking for and we will do our best to track the item down.

 

CAN YOU CONTACT ME WHEN AN ITEM THAT IS CURRENTLY SOLD OUT BECOMES AVAILABLE TO ORDER ONLINE?

Yes! When we sell out of certain sizes or colors of current stock, we can contact you when more become available. In some cases we can set that product aside to guarantee your order. If you know what you want, please give us a call at 1-818-569-3737 or email us at shop@bornfreecycles.net and we will do what we can to guarantee your future purchase.

 

CAN I PURCHASE AN ITEM ONLINE THAT IS NO LONGER SHOWN ON YOUR WEBSITE?

Sometimes. For special requests or specific questions about our products or products you may have seen elsewhere, please call us at 1-818-569-3737 or send us an e-mail.

 

SHIPPING

 

WHAT ARE THE SHIPPING RATES?

Born Free Cycles is pleased to offer Free Shipping on orders destined for the United States when you spend $99 or more before taxes. And it's only $5 to ship anywhere in the USA if you're not eligible for free shipping.

 

WHEN WILL MY ITEMS SHIP?

We do our best to ship your order within 3 to 5 business days. That being said orders place on the weekends, and holidays shipping can effect this standard and lead to longer wait times. Some special order items may also require a longer delivery time. If you have any questions regarding shipping of your item, or need express delivery please let us know by giving us a call at 1-818-569-3737 or sending us a message.

 

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

We currently ship within the United States for orders placed online only. If you would like something shipped internationally please email us at shop@bornfreecycles.net and we will be happy to provide you a shipping quote and finalize your order to anywhere.  Please Note: we are not able to offer free returns or exchanges internationally even in the event of warranty.

 

I NEED MY ORDER FASTER. DO YOU OFFER EXPRESS DELIVERY?

We’re working on incorporating express delivery prices into our webstore, but in the interim, please email us at shop@bornfreecycles.net and we will source the fastest delivery method for your area and give you an express shipping quote.  

 

CAN I HAVE ITEMS IN THE SAME ORDER DELIVERED TO MULTIPLE ADDRESSES?

For the time being, items in the same order cannot be delivered to more than one address. Please place orders separately.

 

HOW CAN I CHANGE OR CANCEL MY ORDER?

To change or cancel an order, you must contact us before you receive an email confirmation that your order has shipped. If you have already received a shipping confirmation, please call us at 1-818-569-3737 or send us an message describing the issue. We will try our best to accommodate any changes, however once the item has left our premises, non-refundable shipping charges may apply.

 

TRACKING

 

CAN I TRACK MY PACKAGE?

All orders have tracking numbers and are emailed to you once your package has been shipped. 

 

RETURNS

 

Please review our Return Policy here.

 

SPECIAL ORDERS

 

Want a specific item we don't carry in store or online? We can special order many items we do not normally carry as part of our store stock. All special orders require a 100% deposit and that 100% is withheld as a restocking fee should you decline to take the item. Send us an email about what you are looking for, we will get back to your with a price and estimated time of arrival. Once we confirm your order we do not accept cancellations unless the item is on back order with the supplier. We do not accept returns for special order items unless pre-approved in writing. Born Free Cycles reserves the right to retain any deposits on items that remain unclaimed +30 days after customer has been notified.

You can read our complete Special Order Policy here.

 

WARRANTIES

 

Warranty issues are the responsibility of the Manufacturer. Born Free Cycles does not accept responsibility regarding the wear of products; however we do promise to act as a liaison between the customer and the manufacturer within the warranty period. Born Free Cycles reserves the right to refuse aiding in any warranty procedures do to the misuse of any item. We are pleased to facilitate warranty procedures with proof of purchase.

 

WEBSITE ACCURACY

A NOTE ABOUT CHANGES TO INFORMATION ON OUR WEBSITE:

Dates of the current offers, prices and availability of goods on the website may be changed without notice. We work hard to show only the available articles and to resupply stocks regularly. However, it may happen that we run out of stock of certain colors or sizes of items in our inventory when the order is placed. Once your order is processed, you will receive an order confirmation with the date of receipt of your order, the availability and the price of each article ordered. From time-to-time, we may have to cancel an order placed through our website if, for example, the merchandise ordered unexpectedly becomes unavailable for shipment.

While we try as hard as possible to meet your needs, we reserve the right to revise any price or inaccurate description and to cancel or refuse any order with an inaccurate price or description. These corrections can be made even after the acceptance of an order.

 

SECURITY

 

ARE MY PURCHASES ON BORNFREECYCLES.COM SECURE?

Yes, absolutely. The Born Free Cycles website is hosted on an SSL secure server, meaning that all the data you send us online is encrypted and fully protected. Even if you pay by credit card, you must provide your credit card number for each purchase. As an additional security measure, no confidential data is ever stored on our server.

 

SAFETY

Motorcycling is an inherently dangerous activity, which may result in personal injury and/or death. While all motorcycle riders should wear appropriate protective equipment, no product can offer complete protection from injury, death or damage to individuals and property.

Born Free Cycles makes no guarantees or representations regarding the extent to which products protect individuals or property from injury, death or damage.

BORN FREE CYCLES ONLINE GARAGE

110 W BURBANK BLVD, BURBANK CA 91502

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