SHIPPING & RETURNS
PLEASE NOTE THE WEB STORE HOURS OF OPERATION ARE: TUESDAY- FRIDAY 10-5pm Pacific Standard Time, EXCLUDING HOLIDAYS.
HOW DO I TAKE ADVANTAGE OF THE FREE SHIPPING OFFER?
If your order is shipping within the lower 48 USA and the total comes to $75.00 or more (before taxes).
Orders that are eligible for Free Shipping average a 3-12 day delivery depending on your location.
HOW MUCH IS SHIPPING IF I SPEND LESS THAN $75?
It's only $7 to ship anywhere in the USA (excluding Hawaii and Alaska) if you're not eligible for free shipping.
THE SMALL PRINT
Canceling items may affect your order's eligibility for free shipping.
Offer applies only to orders of $75.00 or more in merchandise, excluding and taxes. Promotional discounts where applicable will be deducted from your item subtotal and may affect your order's Free Shipping eligibility.
The Free Shipping option must be selected as your shipping method during checkout in order to qualify for the offer.
This promotion applies to deliveries within the USA (excluding Hawaii and Alaska) only and may be subject to other shipping restrictions depending on the items ordered.
This offer may change from time to time without notice.
BORN FREE CYCLES WANTS YOU TO BE HAPPY AND SATISFIED WITH YOUR PURCHASES! IF SOMETHING ISN’T RIGHT, WE OFFER A 30 DAY RETURN POLICY. THIS POLICY PERTAINS TO NON-SPECIAL ORDER AND NON-SALE ITEMS. ALL ITEMS RETURNED MUST BE IN AS-NEW CONDITION, COMPLETE WITH ORIGINAL PACKAGING AND RECEIPT FOR AN EXCHANGE OR CREDIT NOTE.
Born Free Cycles does not accept returns on any online purchases made outside of the U.S. Lower 48
NON-RETURN OR EXCHANGEABLE ITEMS
Born Free Cycles does not offer exchanges or credit notes on the following items: chemical / Cleaning products, Special Orders, Intimates (including socks), Helmets & Sale Items. If we receive any of these items for return/exchange we will return the package to you and you will be notified via email.
IN-STORE AND ONLINE PURCHASES
Born Free Cycles does not offer refunds on in-store or online purchases. Within 14 business days of purchase, items bought in -store or online can be returned for an exchange or credit note. All items that are being returned must be in the condition that they were received, with no signs of wear, not worn or altered, unwashed and returned with all original packaging and tags attached. Born Free Cycles reserves the right to deny returns on goods that show signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or is otherwise in a different condition than when it was sold. Also, Born Free Cycles reserves the right to not return items that do not fall under the 14 day purchase period. For online orders, customers will be responsible for all shipping costs associated with sending their orders back to Born Free Cycles. In-store returns must be accompanied by original receipt.
ONLINE RETURN PROCESS:
All returns for online orders must be accompanied by a RMA# printed both on the return shipment box and original receipt. Follow the Step by Step process below on how to initiate an online return:
STEP 1: Contact Born Free Cycles webstore at: email@example.com to explain your return. Be sure to include item name, and reason for return and receive a RMA #. Please note the web store hours of operation are: Tuesday - Friday 10-6pm, excluding civic holidays.
STEP 2: Once you have received your RMA#, be sure to carefully pack all returned items in their original garment bag (or equivalent plastic bags) with all original tags intact and packing slip included with items for return noted and RMA# written at the top.
STEP 3: All US Customer, please send your returns via USPS to avoid brokerage costs/fees. Brokerage fees paid when shipments are sent UPS, FEDEX or other couriers are $25 CAD and this fee will be deducted from the credit being issued upon return. Please be aware that Born Free Cycles is not responsible for taxes, duties, brokerage or shipping fees on returned items, and any shipping costs associated with returned packages will be deducted from the customer’s store credit.
PLEASE SEND ALL RETURN PACKAGES TO:
BORN FREE CYCLES
Attn: Returns (RA# XXXX)
110 W Burbank Blvd-B
Born Free Cycles is not responsible for packages lost during return shipments and recommends choosing a service that includes tracking and insurance for packages over $50-75. Please retain your tracking information for record.
STEP 4: When the returned goods have been received and inspected by Born Free Cycles, customers will be sent a confirmation email which will include the full details of their current store credit. The store credit will reflect: the full amount paid for the item(s) minus any brokerage fees paid as well as the initial price paid by Born Free Cycles to ship the goods.
Customers exchanging item(s) for a different size/item please place your order for the correct size/item at bornfreecycles.com to receive your item faster. The item(s) will be shipped out as usual and Born Free Cycles will contact you and refund your card once the returned item(s) are received and inspected. Please follow our Online Return Process above to return your exchanged item to the shop.
Refunded transactions for exchanged items will appear as a credit in your bank account 2-7 business days after the refund has been submitted by Born Free Cycles. Please note that all banks are different and some credits may take longer to appear in your account.
NOTE ON FOOTWEAR PURCHASES:
Once you receive your footwear please check sizing by trying them on indoors on a clean surface that will not scuff or mark the soles. We are unable to accept exchanges or issue credit notes for footwear that is scuffed, marked or worn. All footwear exchanges or returns must come with the original box with no postal labels. Footwear returned without original box/packaging will not be accepted for credit note or exchange.